Your 10-day "In-Your-Hands" Money Back Guarantee trial period starts when you receive the merchandise. "In Your Hands", not when it is shipped. If you're not satisfied for any reason, just send it back for a prompt refund or exchange, you would only be responsible for the shipping.

CONDITIONS OF GUARANTEE:
Returned merchandise must be returned in the exact same condition as how it left the factory. All our products are triple checked for quality assurance. All guitars are shipped with a clear protective laminate, which should remain on the guitar for the full 10-day “In-Your-Hands” Money Back Guarantee time period. By removing this protective laminate, you risk the chance of voiding the 10-day guarantee by accidentally damaging the top of the guitar. We will not accept and/or issue a refund on merchandise which is returned damaged. This includes scratches, nicks, dings, chips and dents and all other damages caused by the customer. If the customer has caused such damages to the merchandise, the 10 day “In-Your-Hands” Money Back Guarantee is null and void. The One Year Limited Warrantee is still valid and applicable.

IMPORTANT:
When you receive your merchandise, you must immediately inspect the product for damage that might have occurred during shipping. If, upon inspection of your merchandise damage is discovered, you must call Paradise Guitars to report the damage immediately and a damaged call tag will be issued. All returned merchandise will be inspected by Paradise Guitars upon return to the factory, and a determination will be made as to the cause of any damage incurred, which will confirm or dispute validity of shipping damage. When the damaged merchandise is received at Paradise Guitars’ factory, and if damage is due to shipping, a replacement model will go out immediately

EXCEPTIONS:
All Paradise Guitars instruments with Mirrored Acrylic Body-Tops are not covered by this 10-day “In-Your-Hands” Money Back Guarantee. We are sorry, but due to the fragile nature of Mirrored Acrylic, which needs special care and handling, we are unable to offer this return guarantee. When purchasing models with Mirrored Acrylic Body-Tops (i.e. The Resurrection), The One Year Limited Warrantee is still valid and applicable.