Your
10-day "In-Your-Hands" Money
Back Guarantee trial period starts when you receive the
merchandise. "In Your Hands", not when it is
shipped. If you're not satisfied for any reason,
just send it back for a prompt refund or exchange, you
would only be responsible for the shipping.
CONDITIONS OF GUARANTEE:
Returned merchandise must be returned in the exact same condition
as how it left the factory. All our products are triple checked
for quality assurance. All guitars are shipped with a clear
protective laminate, which should remain on the guitar for
the full 10-day “In-Your-Hands” Money Back Guarantee
time period. By removing this protective laminate, you risk
the chance of voiding the 10-day guarantee by accidentally
damaging the top of the guitar. We will not accept and/or
issue a refund on merchandise which is returned damaged.
This includes scratches, nicks, dings, chips and dents and
all other damages caused by the customer. If the customer
has caused such damages to the merchandise, the 10 day “In-Your-Hands” Money
Back Guarantee is null and void. The One Year Limited Warrantee
is still valid and applicable.
IMPORTANT:
When you receive your merchandise, you must immediately inspect
the product for damage that might have occurred during shipping.
If, upon inspection of your merchandise damage is discovered,
you must call Paradise Guitars to report the damage immediately
and a damaged call tag will be issued. All returned merchandise
will be inspected by Paradise Guitars upon return to the
factory, and a determination will be made as to the cause
of any damage incurred, which will confirm or dispute validity
of shipping damage. When the damaged merchandise is received
at Paradise Guitars’ factory, and if damage is due
to shipping, a replacement model will go out immediately
EXCEPTIONS:
All Paradise Guitars instruments with Mirrored Acrylic Body-Tops
are not covered by this 10-day “In-Your-Hands” Money
Back Guarantee. We are sorry, but due to the fragile nature
of Mirrored Acrylic, which needs special care and handling,
we are unable to offer this return guarantee. When purchasing
models with Mirrored Acrylic Body-Tops (i.e. The Resurrection),
The One Year Limited Warrantee is still valid and applicable.
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